Privacy Policy - xtoysnepal.com

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Effective Date: Feb 21, 2026

At XToys Nepal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services in Nepal. This policy is designed in accordance with applicable privacy practices and Nepal’s Individual Privacy Act, 2018 (2075 BS).

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

Full name
Phone number
Email address
Billing and delivery address
Payment details
Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Cookies and usage data
Pages visited and browsing behavior

This information helps us improve website performance, customer experience, and security.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate regarding purchases, returns, or inquiries
Provide customer support
Improve our products and services
Prevent fraud and unauthorized transactions
Send promotional offers and updates (only if you consent)

We do not sell your personal information to third parties.

3. Confidentiality & Discreet Packaging

XToys Nepal understands the importance of privacy for adult wellness products. All orders are packaged discreetly without revealing product details on the outer packaging.

Customer information is kept confidential and accessed only by authorized personnel when necessary for order fulfillment or customer support.

4. Payment Security

We use secure payment methods and SSL encryption technology to protect your payment and personal data during transactions.

However, no online transmission method is 100% secure, and users share information at their own risk.

5. Cookies

Our website may use cookies to:

Remember cart items
Improve website functionality
Analyze website traffic
Enhance user experience

You can disable cookies through your browser settings, though some features of the website may not function properly.

6. Sharing of Information

We may share your information only with trusted third parties such as:

Delivery and courier services
Payment gateway providers
Website hosting or analytics providers

Information may also be disclosed if required by Nepali law, government request, or legal process.

7. Data Retention

We retain customer information only as long as necessary to:

Complete orders
Maintain transaction records
Resolve disputes
Comply with legal obligations

Customers may request deletion of their personal information where legally applicable.

8. Age Restriction

XToys Nepal products and services are intended only for individuals aged 18 years or older. By using this website, you confirm that you meet the minimum age requirement.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. XToys Nepal is not responsible for the privacy practices or content of external websites.